Activate Certificate Terms & Conditions

Resort certificates are valid for resort stay accommodations that may include hotel type room, studio, one-bedroom accommodations at select properties. All resort properties and destinations are subject to availability, seasonality, and room type restrictions. Length of resort stay can be found on the resort certificate or online under “Certificates” within the “My Certs” tab. For most bookings, a reservation fee is required. The current reservation fee is $249 per booking. We reserve the right to charge additional fees related to the redemption of certificates at VVIP's discretion. Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. Other restrictions may apply. Resort certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) or Canada and where not otherwise prohibited by law. Redeemer must book the resort or hotel stay prior to the certificate expiration. Resort certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law. Unredeemed resort certificates have no value. We are not responsible for lost or stolen resort certificates. Lost or stolen resort certificate(s) may be replaced at Our sole discretion as it may determine. If we elect to replace a lost or stolen resort certificate, processing fees may apply. Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Resort certificate is void if resold for cash or other consideration. In the event the resort stay is used by Guests only, and not the Redeemer, additional charges may apply. Resort/Hotel properties and destinations offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Resort certificate(s) may not be combined with any other offer relating to the same reservation or accommodations, except as specifically stated on future promotions. All resort/hotel restrictions and rules apply. Attendance at a sales presentation may be required.

PROCEDURES

Once you’ve booked your Resort Stay, you will receive a temporary confirmation letter by email within 1 hour of your reservation. Within 2 business days you will receive an official confirmation to present at check-in. If staying at a Vidanta property in either Riviera Maya or Nuevo Vallarta, approximately two weeks prior to check in, no later than five (5) days before your date of arrival, you must contact the resort’s concierge (send email to shuttleservice@vidanta.com) and provide the following information: 1.) Reservation Number 2.) Number of guests (adults and children) 3.) Airline Flight Number 4.) Date and Time of your Arrival and 5.) Your email address. This will give the resort ample opportunity to set up and confirm your transportation from the airport to the resort. Any resort upgrades, extended stays or added amenities are non-refundable once you have paid for your reservation.

TERMS & CONDITIONS

VacationVIP (“Vendor”) is not responsible for any acts of nature, God or any other natural disaster, which may impact availability at our participating resorts. Travel Insurance is highly recommended. All reservations and confirmations are subject to availability. Your Privilege Pass is valid for the length of time listed on your certificate from the day you received it and can be extended for one year for $99. Holidays may incur additional fees. Guests are responsible for any and all related costs including but not limited to: transportation from the resort to the airport, local taxes, incidentals and any other incurred costs, while on vacation. This pass does not include airfare, meals, or drinks. We are dedicated to making your vacation a memorable and trouble-free experience. If you have any questions, please contact our Customer Service at the number above.

Cancellation of booking: For a redeemed certificate, if the reservation is cancelled 46 days or more prior to arrival, the guest will receive a credit towards a future booking less a $50 processing fee charged at the time of rebooking. If a reservation is cancelled within 8 to 45 days of arrival, the guest will receive a credit towards a future booking less a $199 processing fee charged at the time of rebooking. Upgrades and additional nights may be purchased at the time of booking. Any upgrades or additional nights added after confirmation of a stay will be assessed an additional $100. There are no changes or cancellations within 7 days of arrival. One pass per household/couple.

PROHIBITIONS

Among the other prohibitions set forth within these terms and conditions, and as otherwise may be adopted from time to time by the Vendor, in its sole discretion and without prior notice to Registered guest(s), the following prohibitions shall apply: Lack of Due Care. Registered Guest(s) at a Resort Unit are prohibited from conducting themselves or permitting the conduct of any other party in any manner which is in any regard not responsible, careful, respectful or securing of a Resort Unit. Pets. Under no circumstances shall pets of Registered Guest(s) be permitted at Resort Unit(s). Minors. Persons under 25 years of age are not entitled to the use of a Vendor reservation or occupancy of a Resort Unit, unless accompanied by a person of at least 25 years of age. Occupancy Maximums. The total number of people occupying a Resort Unit must not exceed the maximum occupancy of the unit set forth in the confirmation; otherwise the Vendor, the Resort Unit and/or other appropriate party may refuse access and/or levy an additional charge. Registered Guest(s) agree(s) to pay for any such additionally levied charges.

MARKETING CONSENT

By agreeing to the terms and conditions, you expressly authorize and consent to receive autodialed and/or pre-recorded telemarketing calls, as well text messages and emails, from or on behalf of Vacation VIP, LLC at the telephone number and email address provided. You understand that your permission overrides your listing on any state, federal or company do not call list. You also understand that your consent is not a condition of purchasing any good or service.

PRIVACY

Any and all communications, including email, written, oral or otherwise, between VacationVIP and Customer(s) is privileged and confidential information intended only for the use of the individual(s) or entity named on the communication. Dissemination of this information without the written consent of VacationVIP is strictly prohibited and shall be deemed a breach of confidentiality and is subject to legal action.

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